— FAQ

Frequently asked questions

Everything about synchronisation, webshop, pricing, technology and payouts.

0. Getting started with RecordFlower

You need three things: an active Discogs account with inventory, a bank account for your Stripe connection, and an email address for your RecordFlower account. There is no minimum inventory requirement. You can start with a single item.

Getting started takes four steps and around 10 minutes on average: • Create a RecordFlower account at recordflower.com. • Connect your Discogs account. You authorize this securely, once, and your inventory is loaded in immediately. • Create a Stripe account and complete the one-time identity verification. More information is available at stripe.com. • Personalize your webshop from the dashboard: add your logo, set your colors, and add your business details. Your webshop is reachable immediately once your subscription is active. During the first synchronization your inventory fills up, and your records appear as they are loaded in.

Stripe is the payment processor RecordFlower uses for all transactions. Payments are processed on your behalf via Stripe Connect and paid out to your own Stripe account. You are the merchant of record: your business name appears on your buyer's statement and your country sets the rates. You create a Stripe account once and complete the identity verification. This is a standard requirement from Stripe for all sellers. More information and an explanation of the verification steps is available at stripe.com.

Yes. You can try RecordFlower for 14 days, with access to all features of your chosen plan. We ask for your payment details at the end of the trial, not at the start. If you do nothing, your subscription starts automatically at the plan you selected. Cancel before the trial ends and you pay nothing.

We email you before your trial ends. If you take no action, your subscription starts automatically at the plan you selected and is billed in advance. You can cancel at any time from your dashboard; see 'Can I change or cancel my subscription?' for the notice period. If you stop, you have 30 days after termination to download an export of your data. After that, personal data is deleted or anonymised, except for invoice and financial records, which we are required to retain for seven years under Dutch tax law.

Yes. You manage all your webshop's settings through your own dashboard, from colors and logo to shipping costs and user management. Everything is configurable and saved immediately. You don't need any technical knowledge.

Yes, and that's exactly the point. RecordFlower is an additional sales channel, not a replacement. Your Discogs inventory remains the central source. Selling through both channels is possible. RecordFlower checks your Discogs sales every minute and marks a sold item as sold out right away, so you avoid double sales.

Yes. Your existing Discogs reviews are visible in your RecordFlower webshop. This way, you immediately benefit from the reputation you've built up. A dedicated review system within RecordFlower is on the roadmap.

No. Every RecordFlower account is linked to one Discogs account and one webshop. If you have multiple Discogs accounts or stores, you need a separate RecordFlower subscription for each one.

Yes. RecordFlower is also available to serious private sellers. You go through Stripe's standard onboarding, during which Stripe verifies your identity. Once verification is complete, you can get started right away. Note: selling through RecordFlower is currently not possible for private individuals based in the Netherlands. Stripe requires a Chamber of Commerce (KVK) registration for Dutch accounts. This is a requirement from Stripe and may change in the future. For the most current information, check the Stripe documentation at stripe.com

The roadmap is available on the RecordFlower website. Here you'll find an overview of the developments RecordFlower plans to roll out, including a dedicated review system, a referral program, discount codes, and integrations with multiple marketplaces. The roadmap is updated regularly.

1. Discogs synchronisation

RecordFlower makes a secure connection with your Discogs account. You never share a password. You authorize RecordFlower securely, once, through Discogs itself. Your full inventory, including releases, prices, conditions, and descriptions, is loaded straight into your RecordFlower environment.

Yes. RecordFlower automatically keeps your stock up to date based on Discogs. You don't need to do anything for this. There are two moments: • Sales are processed almost immediately: RecordFlower checks your Discogs sales every minute and marks a sold item as sold out in your webshop right away. • New items, price changes, and condition changes are synchronized every night at 00:00. Don't want to wait? Start a manual synchronization from your dashboard at any time.

New items you add to Discogs are automatically synchronized to your webshop every night at 00:00. Don't want to wait? From your dashboard, you can start the synchronization manually with a single click at any time.

During the first synchronization, RecordFlower retrieves your full Discogs inventory and loads it in. Your webshop is reachable as soon as your subscription is active. Your records appear as they are loaded in. Connect your Stripe account so you can receive orders.

No. RecordFlower mirrors your Discogs inventory and updates it automatically based on the changes you make in Discogs. Discogs always remains the central source. This prevents conflicts and keeps your inventory consistent across all channels.

RecordFlower checks your Discogs sales every minute and marks the sold item as sold out in your webshop right away. This way, you avoid double sales and your stock stays current on both channels.

Should the connection with Discogs unexpectedly drop, RecordFlower has detailed blog articles available that guide you step by step through re-establishing the connection. Our support team is also available for you seven days a week.

iFrame Webshop and Standalone Webshop include 31 synchronizations per month; Pro/Growth is unlimited. Every nightly synchronization (00:00) counts as 1, and so does every manual synchronization. Used up your 31 synchronizations? Without the Extra Synchronizations add-on, synchronization is blocked until the next month; with the add-on, extra synchronizations keep running and are billed on a tiered basis: €0.05 per synchronization (1–100), €0.03 (101–500), €0.01 from 500 onward, per month, excl. VAT.

RecordFlower is built as a multi-marketplace platform. Integration with several other marketplaces alongside Discogs is on the roadmap. This means that in the future, you'll be able to offer your stock across multiple sales channels from one central environment.

2. Webshop & Dashboard

RecordFlower offers three solutions: • iFrame Webshop: a webshop embedded within your existing website, no separate domain needed. From €9 per month, excl. VAT. • Standalone Webshop: a fully independent webshop on your own domain name. From €14 per month, excl. VAT. • Pro / Growth: fully custom, for sellers with higher volumes and specific requirements. Priced on request.

A buyer lands on a complete, professional webshop under your own brand. The page offers: • An overview of your full inventory • Search by title, artist, or release • Filters by genre, condition, and price • A detail page per item with all relevant information • Checkout through Stripe The webshop is fully responsive and works on desktop, tablet, and mobile.

The buyer adds items to the shopping cart and checks out through a Stripe checkout. After payment, the buyer immediately receives an order confirmation by email. As soon as you mark the order as shipped, with carrier and track & trace, the buyer automatically receives a shipping confirmation with the tracking link.

Yes. Your webshop is fully responsive and works on desktop, tablet, and mobile. Your buyers get the same professional shopping experience everywhere.

You decide the look and feel of your store. From your dashboard, you set: • Logo, brand name, and colors • Business details and social media • Show or hide stock counts • Minimum order amount • Genre section on the homepage on or off • Temporarily close your store Want to hide the "Powered by RecordFlower" notice? That's possible with the Remove Branding add-on for €4 per month, excl. VAT. With Pro / Growth, additional requirements can be discussed.

From your dashboard, you manage: • Stock and synchronization with Discogs • Orders and shipping confirmation • Sales statistics • Users and administrators • Your Stripe environment for payment insight

RecordFlower is available in 9 languages: Dutch, English, German, French, Spanish, Portuguese, Italian, Danish, and Japanese.

By default, you have: • An overview page with all your listings • A detail page per item • A shopping cart and checkout • Your Discogs reviews, visible in your webshop With Pro / Growth, additional pages are possible.

Yes. As a super administrator, you add colleagues from your dashboard. A super administrator has full access to all settings and features. An extra administrator costs €2 per user per month, excl. VAT.

Yes. In your dashboard, you can pause your store. Visitors then see a message that your webshop is temporarily closed; you set the text of that message yourself. Your stock and settings remain intact. As soon as you turn the pause off, your store is open again immediately.

Yes. In your dashboard, you can see active shopping carts: which records buyers currently have in their cart and in what quantity. This gives you insight into interest in your stock.

3. Pricing & Subscriptions

RecordFlower offers three subscriptions: • iFrame: €9/month, excl. VAT • Standalone webshop: €14/month, excl. VAT • Pro / Growth: custom pricing on request On an annual subscription you receive a 10% discount: €97.20 per year for iFrame (€8.10 per month) and €151.20 per year for Standalone (€12.60 per month), both excl. VAT. You are invoiced in advance. You first try RecordFlower for 14 days free, with no credit card upfront.

Every subscription includes: • Discogs synchronization (31 synchronizations/month; Pro/Growth: unlimited) • Your own webshop or iFrame integration • Personal management environment with dashboard • Hosting, maintenance, and technical management • Support by chat, email, and phone, 7 days a week

• Extra administrator: €2 per user/month, excl. VAT • Extra synchronizations, tiered per synchronization: €0.05 (1–100), €0.03 (101–500), €0.01 (500+), excl. VAT • Remove Branding (hide "Powered by RecordFlower"): €4 per month, excl. VAT • SEO Plus (meta title and description per listing): €2 per month, excl. VAT • SEO Pro (sitemap, schema.org, canonicals; includes SEO Plus): €4 per month, excl. VAT • Bulk price adjustment (make your webshop a fixed percentage cheaper than Discogs): €1 per month, excl. VAT

Yes. With Bundles, you combine multiple records from your stock into a single product with its own price, on a separate page in your webshop. Ideal for themed sets or offers. If a record in a bundle sells out, the bundle automatically becomes unavailable. Bundles are activated per seller; get in touch through recordflower.com.

Discount codes and promotions for your webshop are on the roadmap. Want to stay up to date? Follow the roadmap on the RecordFlower website.

RecordFlower does not charge its own transaction fees per order. Stripe processes all payments and charges its standard processing fees; these are passed on one to one, with no markup. Current Stripe rates per payment method and country are available at stripe.com.

Yes. You can upgrade or downgrade at any time from your dashboard. To end your subscription, cancel from the dashboard; the agreement ends 30 days after written notice by email, as set out in section 10 of our Terms of Service. There is no cancellation fee. After termination you have 30 days to download an export of your storefront configuration and order history. After that, personal data is deleted or anonymised, except for invoice and financial records, which we are legally required to retain for seven years.

Yes, with the Bulk Price Adjustment add-on (€1 per month, excl. VAT). You set a single percentage, and RecordFlower offers your entire catalog on the webshop that percentage cheaper than on Discogs. Your verified Discogs price remains the source and is never changed; the discount only applies in your own webshop.

4. Technology & Security

Your data lives in its own, fully isolated database. Every RecordFlower seller runs in a separate database environment; your data is never accessible to other sellers. Hosting is located in Europe and complies with GDPR. Sensitive data, such as your Discogs access keys, is stored encrypted.

We aim for 99.5% uptime per calendar month. This is a best-effort commitment; no penalty or compensation arrangements are included. RecordFlower takes care of the full hosting, management, and security of your webshop, included by default in every package. You don't need to arrange anything yourself for maintenance or updates; your store stays reachable and up to date.

Every seller runs in a fully separate environment with its own, isolated database. Your data is not accessible to other sellers. RecordFlower hosts exclusively in Europe and processes all data in accordance with GDPR.

Yes. You authorize this securely, once, through Discogs itself, following the standard for secure access. You never share your Discogs password with RecordFlower, and you can revoke that authorization at any time.

RecordFlower takes care of the full hosting, technical maintenance, and updates of your webshop. You don't need to do anything yourself. Your store is always up to date and reachable.

You make the DNS change yourself with your domain registrar. RecordFlower has a step-by-step blog article available that guides you through it. A custom domain is available with the Standalone Webshop and Pro/Growth packages. Can't figure it out? Our support team is available seven days a week.

Yes. RecordFlower hosts exclusively in Europe and processes personal data in accordance with GDPR. Every seller runs in its own, isolated database, separate from other sellers.

Yes. In your dashboard, you'll find the data processing agreement you enter into with RecordFlower. It describes how we process personal data on your behalf, in line with GDPR. You can view the agreement in your dashboard.

5. Payments & Checkout

The checkout supports the payment methods Stripe makes available in the countries where RecordFlower operates. The available methods are automatically matched to the buyer's country. This includes: • Visa, Mastercard, and American Express • iDEAL, Bancontact, Wero, SOFORT, Giropay, EPS, TWINT, Przelewy24, BLIK, Cartes Bancaires • Apple Pay and Google Pay • Klarna • SEPA, Bacs, and ACH direct debit • MobilePay and Konbini Which methods are exactly active depends on the buyer's country and the Stripe Connect configuration.

All payments run through Stripe Connect. The process: • The buyer places and pays for an order. • Stripe holds the amount. • You confirm in your dashboard that the order has shipped. • The payment is released after your shipping confirmation and paid out according to your Stripe payout schedule. You decide yourself which currency you're paid out in. In the event of a complaint or return, the seller is the first point of contact; RecordFlower does not mediate in disputes.

RecordFlower does not charge any transaction fees itself. Stripe charges its standard processing fees per transaction; these are passed on one to one, with no markup. Current rates per payment method and country are available at stripe.com.

Yes. RecordFlower is also available to serious private sellers. You go through Stripe's standard onboarding, including identity verification. Once verification is complete, you can get started. Exception: private individuals based in the Netherlands currently cannot sell through RecordFlower. Stripe requires a Chamber of Commerce (KVK) registration for Dutch accounts. This is a requirement from Stripe and may change in the future. For the most current information, check the Stripe documentation at stripe.com

Yes. As a seller, you are responsible yourself for the VAT return and payment on your sales, including for international transactions. If you sell to consumers in multiple EU countries, the One Stop Shop (OSS) scheme may be relevant. RecordFlower processes payments but is not a tax advisor. Consult your accountant or tax advisor for your specific situation.

RecordFlower is active in 21 countries: the Netherlands, Belgium, Germany, France, Spain, Italy, Portugal, Austria, Switzerland, Poland, Czechia, Greece, Sweden, Denmark, Finland, Norway, the United Kingdom, the United States, Canada, Australia, and Japan. You decide yourself which countries you ship to and set the corresponding shipping costs through your dashboard.

If a buyer disputes a payment with their bank or card issuer (a chargeback), Stripe charges the disputed amount plus a dispute fee. Because the sale runs through your storefront, those costs are borne by you; RecordFlower may invoice you for them or set them off. You are always notified in advance and get five working days to supply evidence to contest the dispute. If the dispute is resolved in your favour, the full amount is returned to you. See section 19 of our Terms of Service.

6. Sales & Inventory Management

You receive an email immediately as soon as a buyer orders. The order appears in your dashboard at the same time, with all order details.

You process the order yourself: packing and shipping. As soon as you confirm the shipment in your dashboard, the payment is released and paid out according to your Stripe payout schedule. The buyer automatically receives the track & trace. The stock is updated back to Discogs at the same time, so you never sell the same record twice.

You decide yourself which countries you ship to and what the shipping costs per country are. You set this up once through your dashboard. You handle the physical shipping yourself.

For a complaint or return, the buyer contacts you as the selling party. You are the first point of contact and handle the complaint or return yourself. RecordFlower does not mediate in disputes between buyer and seller.

Yes. RecordFlower is set up as a central platform for your sales. Discogs is currently connected; more marketplaces are on the roadmap, so you'll eventually manage all your channels from one dashboard.

Yes, both are possible, and you decide yourself whether to offer them: • Pickup point or parcel locker: buyers have their order delivered to a pickup point instead of their home. This reduces failed deliveries and is cheaper in many countries. • Local pickup: buyers collect the order from you, with no shipping costs. You add pickup instructions in your dashboard that the buyer sees at checkout. You set up both options through your dashboard.

Yes. For each shipping rate, you set a threshold: if a buyer orders for more than that amount, shipping to that country is free. If the order stays under it, your regular rate applies. You set this per country through your dashboard.

Yes. In your dashboard, you set a minimum order amount. Buyers can only check out once their shopping cart reaches that amount. This way, you avoid small orders where the shipping costs are disproportionate.

7. General

RecordFlower is a SaaS platform for serious Discogs sellers who want to sell independently, under their own brand. It synchronizes your Discogs inventory with your own webshop, so you sell through your own channel, on your own terms, without extra manual work. From €9 per month, excl. VAT.

RecordFlower is built for serious Discogs sellers: professionals and driven hobbyists who are growing steadily, building their own brand, and want to keep more margin per sale. Whether you ship dozens of items daily or offer a carefully built collection professionally, you're live within 10 minutes.

Within 10 minutes. Create an account, authorize the Discogs connection securely once, connect Stripe, and personalize your webshop. Your store is operational right away. See category 0 (Getting Started with RecordFlower) for the step-by-step explanation.

You can chat, email, or call our support team, seven days a week. RecordFlower takes care of hosting, maintenance, and updates. For technical questions such as domain connection and restoring the Discogs connection, detailed blog articles are available.

With the SEO Plus add-on, you set the meta title and description per listing yourself, €2 per month, excl. VAT. SEO Pro adds an automatic sitemap.xml, structured data through schema.org (JSON-LD), and canonical URLs, and includes SEO Plus, €4 per month, excl. VAT. Both add-ons work with every package.

RecordFlower takes care of the full hosting of your webshop. You don't need to configure or maintain anything yourself. Want to connect your own domain name? With Standalone Webshop and Pro/Growth, you make the DNS change with your registrar once. RecordFlower has a step-by-step blog article that guides you through it.

You can reach us by chat, email, or phone, seven days a week. Isn't your question in this FAQ? Get in touch directly, we'll help you further.